Our Process

Request a Free InspectionIf we find damage to your property, your Cox Residential representative will present detailed photos of the damage. Photo documentation of all the damages will be taken as proof to provide to your insurance company to justify your claim.

You File the ClaimWe will need to call your insurance company and file a claim. Many times, your Cox Residential  representative can sit down and do this with you. At this time you will be assigned a claim number, this will be used to track your claim throughout the claims process.

Meet the Adjuster To Go Over Scope of Damages and Work It is very important that we are able to meet your insurance adjuster at your property to represent your best interest during the insurance meeting. Our goal is to guarantee that your roof and repairs are approved for replacement on the date of the inspection. If we cannot meet with your adjuster, it is possible that certain items that should be replaced may be overlooked, or only partial repair of your roof may be approved. To avoid such circumstances, your Cox Residential representative will need to know the date and time the adjuster is scheduled to be at your house.

Recover the Approved Claim Scope of Work Your Cox Residential representative will arrive early to the insurance adjustment to be fully prepared. During the meeting, your Cox Residential  representative will show the adjuster all the damages discovered in our original inspection. The adjuster will confirm the damages and prepare a written summary report going over all the property damage and the amount they are currently estimating the losses to be. This summary report may be completed on-site or mailed to you.

Get You Your New Roof! Once you receive the summary report contact your Cox Residential representative to sit down and go over all the details and line items. During this time, we will also go over all the project specifications, products, and colors being using to restore your home. Your Cox Residential representative will schedule the work to be done.